Updated: April 2, 2020

Office closure will extend after April 3rd, 2020 until further notice. Everyone here at Pivotal wishes you to stay safe and healthy as we go through unprecedented times! 


Remember that information for your personal tax returns can be submitted electronically or dropped off at our office. Read more  on that here: https://pivotalcpa.ca/news/tax/151-personal-tax-season-update


Updated: March 18, 2020

We have been monitoring the Coronavirus (COVID-19) carefully. Our number one priority is to ensure the health and safety of our clients and staff while still maintaining our daily activities. With the ongoing news about the outbreak, we will continue to follow the lead of Alberta Health Services authorities.

Effective March 19, 2020, our office will be closed to the public. The closure will be effective until April 3, 2020, and the situation will be reassessed at that time. While a majority of staff continue to work on client projects, in-office and remotely, there could be delays in responding to emails, voicemails as we settle in our new workflow. We apologize for any delays and will ensure work is completed prior to any deadlines not deferred by the government (GST, payroll deductions, etc). 

Tax filing and payment deadlines have been deferred. Read more on that here. 

For year-end or personal tax documents submission, you can send your documents electronically by directly emailing our staff that typically works on your return or by uploading items to your private folder in ShareFile. In case you do not have ShareFile set up or forgot your credentials, please email our staff that is working on your file or contact Sean Whittemore at This email address is being protected from spambots. You need JavaScript enabled to view it.. In most cases, we do not need to see original copies of slips or other tax-related documents, so an electronic copy will suffice.

For larger items and documents that cannot be submitted electronically, we will set up a secure drop box outside our office doors with instructions. 

At Pivotal, we have the resources needed to work with our clients remotely. If required, our staff is prepared to work from home with little to no disruptions to our daily operations. We can set up meetings via phone, Skype or screen sharing for a hands-on presentation. 

Again, the safety of our community is of the utmost importance to us, and we assure you we are carefully monitoring the situation in Canada and around the world. For more information about Coronavirus, please consult the following website: https://www.alberta.ca/coronavirus-info-for-albertans.aspx

We encourage you to keep checking this post for any updates to the situation and our response to it. 

If you have any questions, please reach out to us at 403-347-2226 or oThis email address is being protected from spambots. You need JavaScript enabled to view it. 

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